Frequently Asked Questions
Do you ship outside of the United States?
All Ava Bock art and products currently ship to addresses in the United States, US Territories, APO/AE, & Canada via the United States Postal Service (USPS)
If you live outside of these areas, All Original Artwork for sale internationally can be purchased using this link on Saatchi.
If you live outside of these areas and wish to purchase a Wearable, Reproduction, or Lifestyle item please email hello@avabock.art or use this contact form to begin your purchase.
What happens if my package is lost or stolen?
We are not able to offer refunds or replacements for Ava Bock Art packages that are lost, stolen, or marked “returned to sender.” When purchasing, you must enter a shipping address that is safe to receive packages from the United States Post Office. You are responsible for entering a proper shipping address that is safe to receive packages.
If your order arrives damaged or broken, then we require that you email us photo evidence of the damage to both the piece from multiple angles and the shipping container. Email those images along with your order number to: hello@avabock.art In either case the broken or damaged piece MUST be returned. Upon receipt of the returned item, your order will either be replaced or refunded 100% of your cost, including shipping costs.
What is the return policy for Wearables, Reproductions, & Lifestyle Items?
If for any reason you are not happy with your Wearable, Lifestyle, or Reproductions purchase, you may return the item(s) within 15 days of the order being processed. Please note that personalized, special-order items and items damaged through normal wear and tear are not eligible for return.
There may be slight inconsistencies in the materials used to create your piece. This is because every piece is handmade and/or made on demand. Slight variations add to the charm and individuality of the item and should not be considered a defect.
To be eligible for a return, your item must be unused and returned in the same condition that you received it. It must also be in the original packaging.
Email hello@avabock.art or use this contact form to begin the return process.
What is your Original Artwork return policy?
There are NO CANCELATIONS NOR REFUNDS OF ORIGINAL ARTWORK once your order has shipped.
If your order arrives DAMAGED or BROKEN, then we require that you email us photo evidence of the damage to both the piece from multiple angles and the shipping container. Email those images along with your order number to: hello@avabock.art This will initiate a repair request. DO NOT RETURN the piece BEFORE INSTRUCTED to do so by a representative of Ava Bock Art.
Once a repair request is initiated, the broken or damaged piece MUST be returned for assessment and possible repair. It must also be in the original packaging. You will be notified via email of the options available for your individual circumstance. IT IS HIGHLY RECOMMENDED THAT YOU BUY INSURANCE to protect your purchased artwork. Original artworks can not be replaced only repaired.
Note: There may be slight inconsistencies in the materials used to create your piece. This is because every piece is handmade and unique. These imperfections add to the charm of the piece and should not be considered a defect.
Email hello@avabock.art or use this contact form to begin the repair process.